Hiring
OFFICE MANAGER

About The Position

Rethink Therapy is seeking a Full-Time Office Manager for our outpatient counseling group.  The Office Manager’s primary responsibilities will include, managing the administrative assistant, overseeing the flow of client leads into the group, running payroll, and keeping our physical and digital spaces organized!

Experience as an administrative assistant, receptionist, client care, or direct client sales is an absolute requirement! You must have the skills to interact with current clients and client leads warmly while also connecting them with the right provider quickly. Our administrative assistant is responsible for answering all client contacts, but the Office Manager will cover that for the administrative assistant when out or when client leads ebb and flow. You will spend the first 2 months of this position as the acting lead administrative assistant (you’ll still be paid like an office manager). Still, we will be placing you in this role so you are VERY familiar with the client conversion process that you will be managing.

WHO WE ARE:

reTHINK Therapy is an outpatient counseling group practice that provides individual therapy for kids, teens, adults, couples, and families. While trauma, faith-based, and kids/teens are our niches, we serve folks with various life struggles.

reTHINK Therapy is a FAST practice. We believe an excellent therapist is backed by an excellent administrative team. As such, the team and community are highly valued at reTHINK!

We are looking for staff that align with these core values:

Accountability – We do what we say and follow through, no lip service.

Humility – Pride comes before the fall. We recognize that nobody is perfect, but to improve we must take and receive feedback well and often.

Transparency – We say the “quiet part out loud.” We are also candid about mistakes and ask for help when needed.

Compassion – We identify compassion as a commitment as opposed to a virtue. It’s not something we “have” or “don’t have,” it’s something we choose to practice” – Brene Brown

Growth Mindset – Strives to grow in their role: as a team member and a person. More uncomfortable with the status quo than the prospect of change

LET’S TALK COMPENSATION:

• Salary: $40,000-$45,000 depending on experience

Benefits:

• Health, Dental, and Vision Insurance
• PTO: 12 days per year
• 9 Paid Holidays

LET’S TALK DETAILS:

• The position is 40 hours a week IN OFFICE Monday-Friday
• For the first 90 days, your schedule will typically be 8am-4pm. Once trained you will select a permanent start time between 7am – 9am.

Here’s What You’ll Do:

• Oversee all the administrative assistant, its processes, and client lead metrics. Basically – are we contacting each client back lickety-split and are we getting them scheduled?
• Lead & manage the administrative assistant.
• Run payroll.
• Audit pay logs.
• Onboard new employees in our HR system.
• Manage current employee files in Google Drive & our HR platform.
• Collaborate with Clinical Lead, Biller, and Owner on improving overall. client care and employee experience.
• Support the therapists with office operations as needed.
• Identify areas where we need improvement and problem-solve them.
• Make sure our Google Drive isn’t a disorganized nightmare.
• Make sure the office looks professional and organized.

Here are some indicators that you may be right for this position:

• You have worked a reception job before and actually liked it.
• You like people and don’t mind being around them.
• You are ENERGIZED by helping others in a team and contributing to a common goal.
• You can give and take DIRECT AND CONSTRUCTIVE Think of the stuff that others don’t say because they feel it may be impolite but is actually really helpful in solving problems.
• You are good with technology and are a fast learner with new tech.
• You thrive with goals and deadlines,
• You enjoy investigating and problem-solving,
• You are a self-starter,
• Deescalating a customer service dispute sounds like fun! We know you folks are out there!
• You like accountability.
• You can handle accountability.
• Did we mention accountability? We can’t emphasize enough how much accountability is integral to this position. The owner is incredibly involved in the company and will meet with the Office Manager weekly for a report on current goals and projects.